week 5

This week, I needed to research different leather repair shops. Auxiliary Services did not have a certain shop that they used, so I made a spreadsheet of some options and submitted it to my boss for review.Two sofas that are located in a fraternity house have rips and tears. We originally noticed these damages when I took a sales rep there to compare these sofas to some similar ones that had a factory malfunction. They were both made by the same manufacturer.

I was later sent to photograph these damages. I sent these photos to our chosen repair shop and got a quote. I am sending this quote to purchasing so they can start a PO. All of this really describes how well I am getting exposed to the purchasing, as well as the design side, of this industry.

Also, this week I coordinated with our installers to measure a few rooms that had water damage in Roselle. We are going to replace the flooring, but need to know the total square footage so that I knew how much to order. I also chose a color for the new base that will be installed.

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Samples, Samples, and More Samples!

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This week at Jennifer Schnabel, I performed a couple tasks finding fabric choices for the designers. In the midst of a reorganization project at the firm, finding good fabric swatches took some digging. The fabrics in the basement storage are great inexpensive lines, the designers go to them often to cut cost for their clients. These fabric lines include: Pindler and Pindler, and Dura Lee.

The first task was finding a silk or a faux silk line for draperies for a hospitality project. My instructions included finding a faux silk/ silk line in a greens and blues. I wasn’t sure about the fabrics I pulled, given my options were slightly limited. The next day my fabric finding task was much more specific.

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The next day I was asked to match a linen to fabric being used for pillows. The linen will be used as a backing for the pillow. The Designers will often back a pillow in a less expensive fabric to save money for the client. The linen choices were evaluated under many lights, and we even looked at them outside! It was a great week at the firm, other tasks included running errands, working on the contacts list, and pulling samples for a client meeting.

Week Two

On Tuesday I chose rug samples for Client T, I became more familiar with the brands that Carol works with, such as Fabrica and Delos. There were so many books that it felt like it became an all-shift affair. Once I become more familiar with the products in each book I’m sure I’ll be able to do this much faster, like when I worked at Kentucky Lighting over the summer I was able to remember where most fixtures were in a catalog for most of the 6 brands we most heavily stocked. I also finalized the fabric choices for the furniture in Client M’s living room and made two alternate CAD floor plans.IMG_9113

On Thursday, I split my time between organizing and pricing the rug choices from Tuesday. The customer service at some of the companies was so great, it was such a change from the lighting industry customer services! Two of them set up accounts for me so when I call in the future they will know who I am and can send quotes directly to me without even having to tell them my email or anything. For the last hour, I completely reorganized and cleaned the storage units in our office, and although there is still a lot left to be done in the office, it was nice to finally see some open space in there.IMG_1460IMG_0239

All Ears

  
This week have valued the idea of team work. Getting on the same page with everyone will make the process and things such as time management much smoother. This helps me to understand that in any group project we must find common ground to move things forward in any type of business.

My most important experience this week was on Tuesday I was the only intern to sit in on a team meeting. My job was to write notes about important messages and things that were needed to be done to work properly. I thought this was important to help understand how certain businesses stay together and unified in all aspects of their work and the company as well. 

I think the skills this week helped me to understand the importance of a business meeting. It may not all pertain to design. The meeting may consist of ideas to better the entire company in other areas of the store as a whole. This had helped me to understand certain importances and see how companies must stay unified to fully function. Everyone one must participate in order to have a good outtake a

Wearing Multiple Hats

At Perspectives, I have the opportunity to wear many hats. One day, I can be side by side with designers, visiting client homes for measurements and quoting blind treatments. Other days, I find myself at the front counter, learning about paints and wallpapers. This week, I found myself lingering in the wallpapers. Often times, customers will come in with a certain idea in mind. This can be as simple as in stock or order papers, or as complicated as a multi-colored grass cloth. The tactile aspect of wallpaper is truly interesting, many papers have more tactile qualities now, and we have even made a full section of solely textured wallpapers. Other sections include the different brands including York, Seabrook, Thibaut and more. We also have a book that details color and patterns found in the different books in order to easily help the customer.

As an intern, I have the opportunity to sift through the books in order to organize them in the system. I’m viewing hundreds of patterns in a multitude of colors daily, as I work towards studying the product and its qualities. Some papers are prepared, others are not. The rolls are most often sold in doubles, but prices by singles. There are also many designers brands that fall under the larger paper companies, such as Ashford and York & Thibaut and Anna French. Throughout the multitude of books, I get to view repeating patterns in which I can compare to each other price wise if it is of importance to the client. My experience in the wallpaper department has given me the opportunity to work closely with materials, but also with customers and customer needs. Often times, the first paper the customer favors is the one they choose, but it is important to have knowledge of others in case they do not have any luck finding others. Working in the wallpaper department has taught me the importance of customer communication, but I still have more to learn for the sizing of walls and application of wallpaper, which are questions I receive quite often. Perspectives has continued to be a learning experience across the variety of design work, and I have much more to learn. 

Week One – Carol Pippen Interior Design

This was my first week of actually working (yay for being done with training!). I ran some errands and chose furniture and fabrics from Century Furniture for Client M’s living room, although it’s not my style I liked the choices and Carol said she liked it too was going to present them to the client at their next meeting. For errands, on Tuesday I took a shipment of curtains to FedEx to be sent to her client in Florida, and then on Thursday I crammed a lot of samples into my little car and returned them to DRC Fabrics and Louisville Tile. I have been using AutoCAD a lot when it comes to space planning for Client M’s living room and the real world practice is really helping me for ID263.

This week has been helpful because I made connections with local businesses, such as meeting Dale at Louisville Tile so I can ask for him in the future, or Marilyn at DRC who I already knew from when I purchased fabric for the rocking chair I reupholstered this summer. I also became more familiar with the products that she uses, such as warmer tiles, simpler carpet samples, and durable fabrics. When I used to sew a lot I only chose fabrics that I liked aesthetically, and within months those fabrics always tore. It’s nice that Carol thinks about if something is durable and worth it, and it’s a nice reminder for me.


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Another Week at Perspectives

Once the school year begins, many clients are beginning to pick up simple house projects to task while their children are away at class. These projects vary from new paint in the kitchen to a new set of blinds across the home. While working at the front counter, I deal with paint and color selection daily, so a blind deal is something more rare and challenging. This week I took the time to learn more about blinds and try and help with that area of work.

I begin by just studying the different types of blinds; aluminum, wooden, woven, drawstring, vertical, motorized, the whole ordeal. Many of the manufacturers specialized in one certain type of blind, and others don’t even produce a certain type. So you have to familiarize yourself with the brand before you can effectively inform the customer of the product. I have studied Hunter Douglas and Graber blinds mostly, they are often times our two best sellers, with price point being the main difference between the two. Pricing is a very important part of the blind selection, and often times can be a make or break on a certain deal.

In order to do pricing, we take measurements from the client’s home as well as a preferred blind selection and make a quote. The quote was at first, very challenging for me to understand, because it doesn’t just take the blind cost, but also the store cost for installation, labor fees and shipping. Once a quote is created, it is presented to the client to ponder upon. This allows us to feel out what the customer is desiring, and allows us to get to know them better.Often times, two quotes will be created, comparing two similar types of blinds and their pricing. This is a determinate of how willing the client is to decided on a certain product or if cost is a weighing factor.

What I have learned by working in the ‘blind side’ of the business is the amount of detail that goes into every client’s job. There are measurements and multiple types of blinds that are wooden, fabric, black out, light filtering, that you must know before you can persuade someone into considering new blinds treatments. You also have to learn how to direct a client through a showroom, asking them what they desire aesthetically, functionally, and price wise. Price wise is a more sensitive subject and is often hinted at rather than asked upon. All of these factors are part of selling blinds in the store, and can also be applied to other types of sales experience in the future. FullSizeRender