This past Saturday, my day started at 8 am with the accompany of another fellow interiors student from first year studio, Elizabeth! Elizabeth had approached Mees with a similar goal in mind: to seek experience in a different area of the design industry. She had originally contacted one of my bosses, Clayton Meyer, in efforts to seek an internship where she could gain experience working with clients, customers, and varying products. After she heard back from Clayton, she came into Mees last Thursday to get a tour of the shop and see what it was all about. Similar to what I had experienced on my first day, I had asked Elizabeth if she had any prior knowledge about the industry and if she had any questions. I then began to show her the different booths, introduce to the products we carry and then broke down the main differences between the different kinds of natural stone, porcelain and ceramic tile. While there was a lot to be said, I believe Elizabeth was excited to jump in and get started!
I’m glad that Elizabeth had come in prior to her first official day on Saturday, because Saturday began quick and at a fast-passed; We had customers and clients walk a short few minutes after I arrived! However, Jennifer, one of my co-workers, took Elizabeth under her wing and re-walked her through the showroom while greeted a couple that came in their search of bathroom wall and floor tile.
After Jennifer had finished showing Elizabeth around again, I had caller her over to listen in on my conversation with the couple I had been helping. this married couple were in the beginning stages of designing their master bathroom and were eager for our help. I began to ask questions, such as: were they currently working with a contractor, had a color scheme in mind, the dimensions of bathroom, size of shower, amount of natural light, style of vanity top/cabinetry, etc. The couple informed me that they had done some research and seemed to like the look of travertine limestone. Elizabeth and I then began to introduce varying samples from stock booths, that way they knew that none of it would cost for shipping and that it could be returned if it went unused. After awhile of pulling samples, the couple asked a number of questions themselves, such as: what size tile to lay on their floor, what direction to the tile floor in, what kind of stone was recommended for inside of the shower and on shower walls, what kind of grout to use, and what would it look like if the grout lines varied in size, as well as what maintenance is required for the care of natural stone. The husband and wife also had asked Elizabeth and I to check on a couple sample boards for other dimensions, so I showed Elizabeth how to look up prices and information in the manufacturer books. This was a great learning experience for her as she was able to locate the product information(such as whether or not a travertine subway tile came in a 12 x 24″ or an 18 x 18″ size).
Once the couple decided on three samples of travertine tile to bring home and lay out, I located a sample check-out sheet and a color selection form and then showed Elizabeth how to fill them both out. It is important to write down the abbreviation or full name of the tile manufacturer, the series, color and size of sample piece so everyone knows how to locate the tile. I also recopied the names of the tile as well as other information onto the color color selection form so this way someone can pull the sheet for future reference.
After the couple had left, Elizabeth had assisted a walk-in on her own and helped a customer sort through quartz counter top samples. I saw that Elizabeth also wrote a check out slip and provided her with customer any information that she needed. It was exciting (for me) to see Elizabeth assist customers on her very first day and relay information about product after learning shortly before.
Overall, I think Elizabeth had a great first day despite that it was one the busiest day we have had so far this year. I know Jennifer, Clayton, and I had fun getting to work with her and seeing her get acclimated with Mees!